Adaptive Interaction

Adaptive Interaction
A Utility Maximization Approach to Understanding Human Interaction with Technology

Stephen J. Payne, Andrew Howes
ISBN: 9781608458387 | PDF ISBN: 9781608458394
Copyright © 2013 | 111 Pages | Publication Date: 03/01/2013

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This lecture describes a theoretical framework for the behavioural sciences that holds high promise for theory-driven research and design in Human-Computer Interaction. The framework is designed to tackle the adaptive, ecological, and bounded nature of human behaviour. It is designed to help scientists and practitioners reason about why people choose to behave as they do and to explain which strategies people choose in response to utility, ecology, and cognitive information processing mechanisms. A key idea is that people choose strategies so as to maximise utility given constraints. The framework is illustrated with a number of examples including pointing, multitasking, skim-reading, online purchasing, Signal Detection Theory and diagnosis, and the influence of reputation on purchasing decisions. Importantly, these examples span from perceptual/motor coordination, through cognition to social interaction. Finally, the lecture discusses the challenging idea that people seek to find optimal strategies and also discusses the implications for behavioral investigation in HCI.

Table of Contents

Introduction: A Framework for Cognitive Science Research on HCI
Background
Signal Detection Theory and Collaborative Diagnosis
Discretionary Task Interleaving
Movement Planning
Multimodal Interaction and Text Entry
E-commerce
Browsing Multiple Documents and Skim Reading
Adaptively Distributing Cognition
E-commerce Feedback
Discussion

About the Author(s)

Stephen J. Payne, Department of Computer Science, University of Bath, UK
Stephen Payne is professor of human-centric systems in the Department of Computer Science at the University of Bath. Before moving to Bath, Payne was a Professor of Psychology in Cardiff University and (briefly) a Professor in Manchester Business School. Previously he worked at IBM T.J. Watson Research Center. Payne has worked on cognitive approaches to Human-Computer Interaction since his PhD on Task-Action Grammars, awarded in 1985.

Andrew Howes, School of Computer Science, University of Birmingham, UK
Andrew Howes is professor of Human-Computer Interaction in the School of Computer Science at the University of Birmingham, UK. He has previously held posts as Professor of Cognitive Systems at Manchester Business School, University of Manchester, and before that as Senior Lecturer in the School of Psychology at the University of Cardiff. Howes is interested in computational theories of the strategies that people choose given psychological constraints.

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